Uptime of critical business equipment is crucial for an organisation’s survival. When equipment fails, it becomes impossible to deliver application or business services to the organisation, customers or to communicate with business partners or suppliers. Most organisations therefore opt to outsource the maintenance of their business critical equipment, as it usually requires specialist skills which are hard to attract and retain.

StorTech Services delivers a comprehensive range of flexible and highly responsive technical support and maintenance services in the server, storage and virtualisation areas, ensuring optimal functionality and availability. The professionalism and skill of our people enable us to provide world-class technical services based on service level agreements and other flexible contracts and support options.

Why Choose StorTech’s Maintenance Services?

Single Point of Contact
With our Maintenance Services, clients are ensured of a single instance of service delivery for all their hardware and software requirements.

Specialist skills
StorTech has made substantial investments in international industry certifications. The expertise of our people, positions us at the forefront of the data storage solutions and services market in South Africa. Our expertise includes:

• Storage and data protection consultants (certified by StorageTek)
• High availability and data protection consultants (certified by Veritas)
• Administration and hardware specialists (certified by Sun MicroSystems)
• Security specialists (certified by RSA Security)
• Microsoft Certified Systems Engineers specialising in Storage Area Networks fibre host adapters and fabric routers, Network Attached Storage devices and Virtual Tape Libraries.
• IBM TSM Specialist (Certfied by IBM)
• IBM ITM Specialist (Certified by IBM)

National footprint and 24 x 7 response
Our technically skilled engineers enable our maintenance services from our Services Desks located in Johannesburg, Pretoria, Port Elizabeth and Cape Town. We offer a 24x7 response on calls logged through our Service Desks.

ITIL Compliant
The Information Technology Infrastructure Library (ITIL) is a framework of best practices intended to facilitate the delivery of high quality Information Technology (IT) services. ITIL outlines an extensive set of management procedures that are intended to support businesses in achieving both high financial quality and value in IT operations. StorTech ensures ITIL compliancy with all our service offerings.

Monitored Service Level Agreements
Service Level Agreements (SLAs) are customised to client requirements. To ensure sufficient tracking of SLAs, StorTech uses MARVAL, an ITIL based service management system. Through this system, SLA parameters are monitored and escalations alerts raised during the call handling process, in order to avoid breach. All scheduled and unscheduled service and support activities are monitored via the MARVAL system. SLA parameters measured include: response time (calls), restore time (mean time to restore), hold time, uptime, repeat call / incidence occurrences plus customised parameters dependent on individual customer requirements.